Our Online Purchases, Returns, and Exchanges Policy

Please read our Purchases, Returns, and Exchanges policy in full before placing your order as these are the terms and conditions you agree to when making a purchase with us.

Our Philosophy:

We really want to help you get the shoes that you want.

Charley Boutique wants to provide you with beautiful, comfortable, and stylish shoes that make you look and feel great and do so at a great price. To ensure that we can do this, we encourage you to talk to us and let us know of any sizing or styling concerns you may have before purchasing. We’re always happy to talk to you and provide you with sizing and styling advice.

The best way to talk to us is by sending us an email at info@charleyboutique.com but you may also send us a message on Facebook or Instagram.

Order Cancellations and Changes:

If you’ve placed an order and wish to change it or cancel, you may email us. If it’s early enough in the process, we may be able to catch it, but our warehouse does work very quickly so if your order has already been processed by our warehouse, then we may not be able to change or cancel your order.

Please keep the above in mind when placing your order and be very careful to check the sizing, colour, and style that you are purchasing before finalizing the order as we may not be able to change it after it’s been finalized.

This also applies to any promotional codes. We will not be able to retroactively apply promotional codes to orders so please be careful to check that your promotional code has been applied correctly before finalising your order.

Returns and Exchanges:

We’re happy to accept back any non-Final Sale items as returns under the following conditions:

  • Returned shoes must be unworn and in perfect condition.
  • You must contact us within 7 days of receiving your order.
  • You still have all the original packaging (the shoebox, shoetrees, etc.).

When returning your order, you have the choice between a size exchange or a credit voucher. If you’d like a size exchange, please inform us ahead of time so we can ensure that we have your size waiting for you.

As our styles can sometimes be limited runs, we won’t always have all sizes in stock. Keep this in mind when purchasing with us as if we can’t provide you with a size exchange, we’ll issue you a credit voucher which you can use to purchase a different style.

All exchanges arranged ahead of time will be posted automatically upon being processed.

Please take caution when purchasing a style if you are at either end of the size spectrum (e.g. size 4 or size 11) because we will not be able to make an exception in our policy if they do not fit.

You can read more on how to return your orders at the bottom of this page.

Returning In-Store:

We can also accept returns in our store for exchanges or credit. Just talk with our friendly staff and they will be able to assist you.

Final Sale Items:

Any item marked as Final Sale are sold as-is and cannot be returned to us. Final Sale items may include irregularities, cosmetic blemishes, discoloration, or other marks. Final Sale items cannot be returned for incorrect size, dislike or change of mind.

Bags:

We offer a lovely range of bags made by the same manufacturer as our shoes. To help you in making your decision to buy, we provide detailed photos of each bag as well as measurements so you can be sure of what you’re buying.

Because of this, all bag purchases are final and cannot be returned unless required by Australian Consumer Law.

Manufacturing Faults:

While we do our best to make sure shoes don’t leave our warehouse with manufacturing faults, unfortunately some do slip through.

If you receive an item with a suspected manufacturing fault, please email us right away at info@charleyboutique.com with images of the fault. We will reply with the steps to take.

Refunds will only be issued in situations where we cannot repair or replace the faulty item.

Promotions:

All returns of items purchased with promotional codes follow similar rules to regular returns, and you have the option of either receiving a size exchange or a credit voucher.

Returning items bought during promotions that require you to buy more than one item may be subject to recalculation upon being returned as your purchase no longer fills the requirement of the promotion (e.g. our B1G1HALF promotion). Please keep this in mind when making a purchase during these promotions.

How to return your order:

To return your order, you must ensure that it meets the conditions mentioned in the Returns and Exchanges section of this page.

If your order meets those conditions, you may visit the following link to purchase a return label:  Purchase Return Label

After the label is purchased, we will email you the return label within 1-3 business days and instructions on how to post your order back to us will be in said email.

Note: There are penalties if an order is returned with missing packaging, damage, or failing to meet conditions outlined in this policy.

Once your return is received in the warehouse, your return will be processed and inspected. Please note that while we endeavor to process returns within 2-5 business days, processing times depend entirely on the current volume of returns we have at the time. This means that your return may take a little longer to process and we only ask you to be patient with us.

If you have any urgent concerns and need an exchange in time for an event, please email us right away as we’re happy to work with you to make sure you get your shoes in time.

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