Returns And Exchanges

Online purchase only Returns & Exchanges

Charley Boutique wants you to be totally happy with your shoes but we understand that sometimes things might not be quite right and we're happy to help fix it.

We accept returns within 14 days after receiving your order.  Please be sure to keep a record of your return tracking information.

If you wish to  return a product you must get authorisation in advance from Charley Boutique before sending your shoes back to us.

Full priced items can receive a money refund if that is what you wish. Sale or discounted items will receive a credit note. Credit notes have no expiry date and we keep a record of these as well as giving that information to you.

We provide return labels for full price items and for orders over $80 only. To request your return label please contact us at

We also accept returns in any of our stores; however, the credit note or refund is processed from head office and a confirmation email will be sent within 24 hours.

Where your shoes have a verified manufacturing fault you may get your purchase refunded.

Please ensure you:

  • Are returning your purchase within 14 days
  • Have emailed for authorisation
  • Include your receipt or online order confirmation
  • Return your purchase in original condition (unworn), with all original packaging and tags.

When your refund is approved, the refund payment will be made to your original payment method.

You will receive a refund confirmation via email once the return is processed and all funds will be processed within 5-10 business days.  If you have any questions regarding returning items you've ordered from us online, please contact us via email or phone and we will guide you through the process!