Charley Boutique wants you to be totally happy with your shoes but we understand that sometimes things might not be quite right and we're happy to help fix it.

We really are here to help you get great shoes but there are some things we need from you.

We accept returns of shoes as long as you notify us within 7 days after you receive your order as follows:

  • You are welcome to call us, Facebook or Instagram message us, or email us with any queries you have about returns, the reason you are returning your shoes and that you have looked at this Returns and Exchanges page.
  • You will only be issued a credit note (no refund) for shoes that are returned due to change of mind, incorrect size purchased, dislike of fit and/or style of the item. This is a strict Condition of Sale. The reasons for this are explained below. If you do not want this Condition then please do not place an order.

This policy is in accordance with Australian consumer law. 

This credit note is valid for 3 years and is very flexible so can be used to purchase a different size, different colour, different style or different product.
If only part of the credit note is used, the balance stays with the credit note number for use whenever you next want to.

We will email you this credit note but if you forget it or can’t find it, we keep a record of it on our system and we can always tell you later what it is and how much you have left.


We offer a lovely range of bags made by the same manufacturer of our shoes. To help you in making your decision to buy we provide a good number of photos of each bag with close-ups and wearing styling so you can see what they look like. Bags do not have the same concerns as shoes around sizing or fit so, together with the pictures, you can be sure of what you are buying.

Because of this we don't accept returns on bag purchases unless required by Australian consumer law.

To make purchases through the Charley Boutique website, you are required to register and provide your personal details. Customers must provide their real name, phone number, e-mail address and other requested information as indicated. You will be required to provide payment details at the time of ordering the product.


All orders are subject to acceptance by Charley Boutique and availability of your items.

Charley Boutique offers products for sale that are in stock and available for despatch from our central distribution warehouse in Melbourne and sometimes from our stores. 

Privacy Policy
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Pricing Policy
Prices shown on the Site are in Australian dollars and are inclusive of GST.

Payment can be made by credit card, debit cards or PayPal, Afterpay and ZipPay.

We take all reasonable care to make our site secure. We do not store any credit card details on our system.

Charley Boutique uses Australia Post to delivery your shoes to you.

Australia Post may leave your item in a safe place at its destination if they deem it safe to do so, or they may leave it at your nearest Australia Post outlet and leave a notification for you in your letter box. As part of the terms of sale to you successful delivery by Australia Post is considered to be successful delivery by Charley Boutique to you.

Charley Boutique aims to despatch all orders by the next working day, however during busy periods please allow up to three days for your parcel to be despatched.

At times Charley Boutique may need to retrieve your shoes from one of our stores so this may add one to two days to the delivery time. Estimated delivery times are to be used as a guide only.

Charley Boutique is not responsible for any delays caused by Australia Post or delays caused by poor weather conditions.

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