Return Label

136 reviews
$7.85

This return label is issued by Australia Post:

- The label will be sent to your email address within 1-3 business days.

- This label has to be printed and attached to the package

- Charley Boutique partially subsidises the postage cost of this label

- This label works for any size and package weight

- You only need one label per return, not per pair

 

 

Size Guide

All Charley Boutique's shoes and bags are shipped from our warehouse located in Melbourne, Victoria

AUSTRALIA SHIPPING - DOMESTIC 

  • Shipping is FREE where the total order value of items is A$120 and over (delivery 3-7 business days)
  • Orders with a total value below A$120 will attract a total order shipping cost of A$10 (delivery 3-7 business days)
  • Express Post is available for a fee of A$24.75 (delivery 1-3 days)
  • Estimated dispatch and delivery times are indicative and may vary slightly
  • Do Not rely totally on these times. They are estimates and are dependent on circumstances. If you have a time-related need for your order please contact us as soon as you can and we'll work with you to get them to you quickly.

SHIPPING - INTERNATIONAL

  • Shipping is FREE where the total order value of items is A$125 and over (delivery 5-10 business days)
  • Standard shipping is available for a flat fee of A$20.00 (delivery 5-10 business days)

Online purchase only Returns & Exchanges

We really are here to help you get great shoes but there are some things we need. We accept returns of shoes within 7 days after you receive your order as follows:

  • You are welcome to call us, Facebook or Instagram message us, or email us with any queries you have about returns, but once you are ready to return your shoes you do need to email us as well about the reason you are returning your shoes.
  • We need that written email so we can match it with your shoes when they arrive back and so we can quickly process your return.
  • You will only be issued a credit note (no refund) for shoes that are returned due to change of mind, incorrect size purchased, dislike of fit and/or style of the item. This is a strict Condition of Sale. The reasons for this are explained in the Returns and Exchanges page. If you do not want this Condition then please do not place an order.

This policy is in accordance with Australian consumer law and is a condition of the sale of this item to you.

Please note that we don't accept returns on bag purchases unless required by Australian consumer law.

As part of the return or exchange you need to get your shoes back to us. We have made this easy for you by allowing you to create a Return Label online for a small charge of $7.85.

This Australia Post tracking label is simple (no writing of information required at all) as well as being trackable - by you and us - all the way back to our warehouse.

Charley Boutique subsidizes the postage by paying any postage due above the small contribution of $7.85 we ask of you.

For fuller details on our Returns and Exchanges policy which are conditions of sale of these items to you, please visit Returns and Exchanges

Customer Reviews
4.9 Based on 136 Reviews
5 ★
93% 
127
4 ★
4% 
6
3 ★
0% 
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2 ★
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Filter Reviews:
CH
09/07/2024
Claire H.
Australia Australia

Excellent would highly recommend

I ordered two pairs of shoes for my upcoming wedding, unfortunately one was the wrong size but I was able to send back and swap with no issues, correspondence was fast returns was problem free! Shoes are also the comfiest I have ever worn won’t shop anywhere else now. X

KG
08/30/2024
Kerryn G.
Australia Australia

Awesome service

The best online experience you could hope for. Thank you

S
08/16/2024
Suchada
Australia Australia

Return policy

I bought one pair of shoes and my mistake bought the wrong size, the shoes is beautiful and comfortable if fit me right on. Until now when I try to contact the company any possible way no one response? I read the exchange policy and buy return labels still no response? Now I give up and want my $7 return labels back, the after service is very disappointing.

CP
08/09/2024
Carolyn P.
Australia Australia

Easy returns process

So easy to return! So easy to have processed - so I can shop again!

JL
08/02/2024
Jude L.
Australia Australia

Appalled with this company

I should’ve read the reviews. I’ve never shopped anywhere that won’t allow a return of your money..

Return Label
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