Return Label

65 reviews

This return label is issued by Australia post:

- The label will be sent to your email address up to 24-48 hours

- This label has to printed and attached to the package

- Charley Boutique partially subsidises the postage cost of this label

- This label works for any size and package weight



Size Guide

Please note there may be some delays due to situations created by the COVID pandemic.

All Charley Boutique's shoes and bags are shipped from our warehouse located in Melbourne, Victoria


  • Shipping is FREE where the total order value of items is A$80 and over (delivery 3-7 business days)
  • Orders with a total value below A$80 will attract a total order shipping cost of A$10 (delivery 3-7 business days)
  • Express Post is available for a fee of A$24.75 (delivery 1-3 days)


  • Shipping is FREE where the total order value of items is A$125 and over (delivery 5-10 business days)
  • Standard shipping is available for a flat fee of A$20.00 (delivery 5-10 business days)

Online purchase only Returns & Exchanges

We really are here to help you get great shoes but there are some things we need. We accept returns of shoes within 7 days after you receive your order as follows:

  • You are welcome to call us, Facebook or Instagram message us, or email us with any queries you have about returns, but once you are ready to return your shoes you do need to email us as well about the reason you are returning your shoes.
  • We need that written email so we can match it with your shoes when they arrive back and so we can quickly process your return.
  • You will only be issued a credit note for shoes that are returned due to change of mind, incorrect size purchased, dislike of fit and/or style of the item.

This policy is in accordance with Australian consumer law and is a condition of the sale of this item to you.

Please note that we don't accept returns on bag purchases unless required by Australian consumer law.

As part of the return or exchange you need to get your shoes back to us. We have made this easy for you by allowing you to create a Return Label online for a small charge of $7.85.

This Australia Post tracking label is simple (no writing of information required at all) as well as being trackable - by you and us - all the way back to our warehouse.

Charley Boutique subsidizes the postage by paying any postage due above the small contribution of $7.85 we ask of you.

For fuller details on our Returns and Exchanges policy which are conditions of sale of these items to you, please visit Returns and Exchanges

Customer Reviews
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Glennys M.

Returns and exchange

If only all companies were this easy to do returns and exchanges. The simplest and easiest exchange I have ever done. Thank you for having such a simple streamlined and inexpensive returns and exchange system

Tracy D.
Australia Australia

Not fit for wide feet

Order, delivery and shoes were fantastic, but the width is not wide enough despite the shoe being advertised as wide fit. It would be great if Charley considered incorporating different width options for wide fit shoes.

Lindsay W.
Australia Australia

Great service

Wonderful. Easy return to get a different size. Love the shoes.

Sharon S.
Australia Australia


Overall brilliant, lovely shoes.

Angela G.
Australia Australia

Return shoes

The shoes I purchased were a size too big and arrived too late for the event I wanted them for. Even though the return was outside the normal period, the company was so helpful, friendly and very quick to respond. They excepted my return and replaced with a correct size. All was seamless and prompt. Thank you

Return Label
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