Return Label

77 reviews
$7.85

This return label is issued by Australia post:

- The label will be sent to your email address up to 24-48 hours

- This label has to printed and attached to the package

- Charley Boutique partially subsidises the postage cost of this label

- This label works for any size and package weight

 

 

Size Guide

All Charley Boutique's shoes and bags are shipped from our warehouse located in Melbourne, Victoria

AUSTRALIA SHIPPING - DOMESTIC 

  • Shipping is FREE where the total order value of items is A$80 and over (delivery 3-7 business days)
  • Orders with a total value below A$80 will attract a total order shipping cost of A$10 (delivery 3-7 business days)
  • Express Post is available for a fee of A$24.75 (delivery 1-3 days)
  • Estimated dispatch and delivery times are indicative and may vary slightly
  • Do Not rely totally on these times. They are estimates and are dependent on circumstances. If you have a time-related need for your order please contact us as soon as you can and we'll work with you to get them to you quickly.

SHIPPING - INTERNATIONAL

  • Shipping is FREE where the total order value of items is A$125 and over (delivery 5-10 business days)
  • Standard shipping is available for a flat fee of A$20.00 (delivery 5-10 business days)

Online purchase only Returns & Exchanges

We really are here to help you get great shoes but there are some things we need. We accept returns of shoes within 7 days after you receive your order as follows:

  • You are welcome to call us, Facebook or Instagram message us, or email us with any queries you have about returns, but once you are ready to return your shoes you do need to email us as well about the reason you are returning your shoes.
  • We need that written email so we can match it with your shoes when they arrive back and so we can quickly process your return.
  • You will only be issued a credit note (no refund) for shoes that are returned due to change of mind, incorrect size purchased, dislike of fit and/or style of the item. This is a strict Condition of Sale. The reasons for this are explained in the Returns and Exchanges page. If you do not want this Condition then please do not place an order.

This policy is in accordance with Australian consumer law and is a condition of the sale of this item to you.

Please note that we don't accept returns on bag purchases unless required by Australian consumer law.

As part of the return or exchange you need to get your shoes back to us. We have made this easy for you by allowing you to create a Return Label online for a small charge of $7.85.

This Australia Post tracking label is simple (no writing of information required at all) as well as being trackable - by you and us - all the way back to our warehouse.

Charley Boutique subsidizes the postage by paying any postage due above the small contribution of $7.85 we ask of you.

For fuller details on our Returns and Exchanges policy which are conditions of sale of these items to you, please visit Returns and Exchanges

Customer Reviews
5.0 Based on 77 Reviews
5 ★
97% 
75
4 ★
3% 
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0% 
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Filter Reviews:
SE
02/20/2023
Sarah E.
Australia Australia

Great Experience!

Great Experience!

GL
02/15/2023
Gladys L.
Australia Australia

Perfect fit

After my exchange and received my correct size fit, I was very impressed and happy . Very comfortable to wear too thanks

Charley Boutique Return Label Review
RH
02/10/2023
Rose H.
Australia Australia

Great experience

The customer service has been outstanding. I would definitely buy from them again and I will be recommending them to my friends.

JA
02/10/2023
Jinky A.
Australia Australia

Will never buy shoes elsewhere again!

Excellent products and excellent service too!

KM
02/03/2023
Kathy M.
Australia Australia

Must Have

The service was amazing. The shoes are fantastic. I ordered the wrong colour sent it straight back got discounted freight and they sent out the proper colour. Even answered my call just after Christmas which I didn’t expect above and beyond.

Return Label
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