Return Label

124 reviews

This return label is issued by Australia post:

- The label will be sent to your email address up to 1-3 business days.

- This label has to printed and attached to the package

- Charley Boutique partially subsidises the postage cost of this label

- This label works for any size and package weight

- You only need one label per return, not per pair



Size Guide

All Charley Boutique's shoes and bags are shipped from our warehouse located in Melbourne, Victoria


  • Shipping is FREE where the total order value of items is A$120 and over (delivery 3-7 business days)
  • Orders with a total value below A$120 will attract a total order shipping cost of A$10 (delivery 3-7 business days)
  • Express Post is available for a fee of A$24.75 (delivery 1-3 days)
  • Estimated dispatch and delivery times are indicative and may vary slightly
  • Do Not rely totally on these times. They are estimates and are dependent on circumstances. If you have a time-related need for your order please contact us as soon as you can and we'll work with you to get them to you quickly.


  • Shipping is FREE where the total order value of items is A$125 and over (delivery 5-10 business days)
  • Standard shipping is available for a flat fee of A$20.00 (delivery 5-10 business days)

Online purchase only Returns & Exchanges

We really are here to help you get great shoes but there are some things we need. We accept returns of shoes within 7 days after you receive your order as follows:

  • You are welcome to call us, Facebook or Instagram message us, or email us with any queries you have about returns, but once you are ready to return your shoes you do need to email us as well about the reason you are returning your shoes.
  • We need that written email so we can match it with your shoes when they arrive back and so we can quickly process your return.
  • You will only be issued a credit note (no refund) for shoes that are returned due to change of mind, incorrect size purchased, dislike of fit and/or style of the item. This is a strict Condition of Sale. The reasons for this are explained in the Returns and Exchanges page. If you do not want this Condition then please do not place an order.

This policy is in accordance with Australian consumer law and is a condition of the sale of this item to you.

Please note that we don't accept returns on bag purchases unless required by Australian consumer law.

As part of the return or exchange you need to get your shoes back to us. We have made this easy for you by allowing you to create a Return Label online for a small charge of $7.85.

This Australia Post tracking label is simple (no writing of information required at all) as well as being trackable - by you and us - all the way back to our warehouse.

Charley Boutique subsidizes the postage by paying any postage due above the small contribution of $7.85 we ask of you.

For fuller details on our Returns and Exchanges policy which are conditions of sale of these items to you, please visit Returns and Exchanges

Customer Reviews
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Jillian T.
Australia Australia

Return label

Easy process Little difficulty finding label once purchased, but once I contacted Charley Boutique they emailed me with the label straight away. Made returning my purchase easy.

Rebecca F.
Australia Australia

Dedicated customer

My one place I feel confident in receiving quality with what I am buying in a shoe.

avril v.
Australia Australia


Sent the item back I have not heard from you sent emails tried calling no response contact afterpay ..they said I need to deal with you the merchant..tracked my item it has been delivered to you so I dont know what is the problem that you are not responding I am not happy with this I am stressed to think how this is been handled

Elizabeth A.
Australia Australia

Beautiful shoes and great service

I purchased two pairs of shoes, and they are extremely comfortable, beautiful, and of excellent quality. Initially, I ordered the wrong size, but the Charley Boutique team was incredibly helpful, allowing me to exchange both pairs for the correct size without any hassle.

Michelle V.
Australia Australia

Already working on the next order

I ordered the incorrect size. The experience to have them exchanged was absolutely effortless! The shoes are so comfortable and the quality is really good. Service is over and beyond! Working on my next order!!

Return Label
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