Return Label

41 reviews
$7.85

This return label is issued by Australia post:

- The label will be sent to your email address up to 24-48 hours

- This label has to printed and attached to the package

- Charley Boutique partially subsidises the postage cost of this label

- This label works for any size and package weight

 

 

Size Guide

Please note there may be some delays due to situations created by the COVID pandemic.

All Charley Boutique's shoes and bags are shipped from our warehouse located in Melbourne, Victoria

AUSTRALIA SHIPPING - DOMESTIC 

  • Shipping is FREE where the total order value of items is A$80 and over (delivery 3-7 business days)
  • Orders with a total value below A$80 will attract a total order shipping cost of A$10 (delivery 3-7 business days)
  • Express Post is available for a fee of A$24.75 (delivery 1-3 days)

SHIPPING - INTERNATIONAL

  • Shipping is FREE where the total order value of items is A$125 and over (delivery 5-10 business days)
  • Standard shipping is available for a flat fee of A$20.00 (delivery 5-10 business days)

Online purchase only Returns & Exchanges

We really are here to help you get great shoes but there are some things we need. We accept returns of shoes within 7 days after you receive your order as follows:

  • You are welcome to call us, Facebook or Instagram message us, or email us with any queries you have about returns, but once you are ready to return your shoes you do need to email us as well about the reason you are returning your shoes.
  • We need that written email so we can match it with your shoes when they arrive back and so we can quickly process your return.
  • You will only be issued a credit note for shoes that are returned due to change of mind, incorrect size purchased, dislike of fit and/or style of the item.

This policy is in accordance with Australian consumer law and is a condition of the sale of this item to you.

Please note that we don't accept returns on bag purchases unless required by Australian consumer law.

As part of the return or exchange you need to get your shoes back to us. We have made this easy for you by allowing you to create a Return Label online for a small charge of $7.85.

This Australia Post tracking label is simple (no writing of information required at all) as well as being trackable - by you and us - all the way back to our warehouse.

Charley Boutique subsidizes the postage by paying any postage due above the small contribution of $7.85 we ask of you.

For fuller details on our Returns and Exchanges policy which are conditions of sale of these items to you, please visit Returns and Exchanges

Customer Reviews
5.0 Based on 41 Reviews
5 ★
98% 
40
4 ★
2% 
1
3 ★
0% 
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2 ★
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Filter Reviews:
EB
04/25/2022
Emily B.
Australia

Excellent service!

I was very happy with the prompt delivery and service as I needed to swap a pair of shoes over! So excited they come in my tiny size 4! Such great quality too!!

EF
04/11/2022
Enza F.
Australia Australia

Returns are easy!

I've had a couple of purchases where I had to return the shoes back. I had no problems in doing so... It's really easy to do and the people at Charley's - are so helpful if you have a any questions or problems. In all - easy returns with great service!

WS
04/05/2022
Wendy S.
Australia Australia

5 stars all the way

Easy to deal. Great value and products

LM
03/28/2022
Lorna M.
Australia Australia

Return

The return process is simple. I am just awaiting my voucher to purchase another pair of lovely comfortable shoes.

MB
03/23/2022
Mali B.
Australia Australia

Replacement size

Charley boutique have been absolutely wonderful to deal with. It's rare these days to find businesses with such exceptional customer service. Thank you!

Return Label
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