Returns And Exchanges

Online purchase only Returns & Exchanges

Charley Boutique wants you to be totally happy with your shoes but we understand that sometimes things might not be quite right and we're happy to help fix it.

We accept returns within 14 days after receiving your order. Please be sure to keep a record of your return tracking information.

If you have a return you must get authorisation in advance from Charley Boutique before sending your shoes back to us.

Full priced items can receive a money refund if that is what you wish. Sale or discounted items will receive a credit note. Credit notes have no expiry date and we keep a record of these as well as giving that information to you.

Where your shoes have a verified manufacturing fault you may get your purchase refunded.

Please ensure you:

• Are returning your purchase within 14 days
• Have emailed info@charleyboutique.com for authorisation
• Include your receipt or online order confirmation
• Return your purchase in original condition (unworn), with all original packaging and tags.

When your refund is approved, the refund payment will be made to your original payment method.

You will receive a refund confirmation via email once the return is processed and all funds will be processed within 5-10 business days. If you have any questions regarding returning items you've ordered from us online, please contact us via email or phone and we will guide you through the process!

Shipping

Charley Boutique offers the following types of shipping within Australia.

FREE STANDARD SHIPPING

• Shipping is FREE where the total order value of full-priced items is $80 and over
• Orders with a total value below $80 will attract a total order shipping cost of $10
• Purchases from the online Warehouse Store tab will attract a total order shipping cost of $10

EXPRESS SHIPPING (via Australia Post)

• Express shipping is available for a flat rate of $19.95 with any orders under $80 and $9.95 for orders over $80
• Express orders will ship the next business day but we will try our hardest to get them out the same day and is mostly dependent on the time the order is received